QUESTIONS?

Are you insured?

Yes we are! Our company can provide you a copy of our liability insurance upon request.

What does my rental include?

Depending on the rental package. Most of our booths include 1 attendant, printed photo strips or 360 video clip, instant sharing, and live gallery.

Can I get an extra copy of all my prints?

The photo booth package includes one copy per guest. We can provide extra copies for your safekeeping for an additional cost.

What areas do you service?

We serve long Island, all 5 boroughs of New York City and the surrounding borders in the tri-state area. Any location further than a 25mi (50mi round trip) radius from Farmingdale,11735 will incur a travel fee.

Can your photo booth/360 booth be set up outdoors?

We love outdoor parties; but, our gear needs to be completely undercover and on a flat surface. The sun and unexpected weather can be damaging to our equipment as well as your guest’s photos. We recommend a well shaded area or setting up a 10 x 10-foot canopy or rent our Outdoor Canopy. Also, we need access to a dedicated electrical 110-volt three-prong outlet.

What happens if the weather changes outdoors?

For extreme weather, we will have to come up with a plan B. Our gear doesn’t do well with bad weather and direct sunlight. WE DO NOT SETUP OUTDOORS IF WEATHER CONDITIONS ARE UNFAVORABLE FOR A CANOPY.

What is your rental policy?

We have put together a detailed agreement to protect you and our company. It covers our booking fee, cancellation, damages. 

Is there a charge for setup and take-down?

We don’t charge for setup and take-down. Please ensure the photo booth area is open for access and ready for us to set up. Included in your rental package, we arrive 60 minutes early to set up the photo booth and 90 mins early to set up the 360 booth. 

Is my booking fee refundable?

Upon signing of the contract, the client agrees to submitting a non-refundable retainer fee. Requests for any date changes must be made at least 3 days prior to the original event date - weather changes must be made 24 hours in advance. Change is subject to photo booth availability and receipt of a new service contract. If there is no availability of the alternative date or time, the client shall forfeit the retainer fee and the event booking will be cancelled.

Can you customize our photo prints?

Yes we can! We have a beautiful library of customizable templates to match your event theme. We can incorporate logos or custom images to fit any style. You can also send us a picture or your invitation so we can match it to your theme, or send us a hq png file of the template you want to use to our email. 

Can i use my own backdrop?

Yes, you are welcome to provide your own backdrop, just let us know and we can give you our feedback and recommendations on your choice of backdrop to ensure the highest quality photos.

What happens on the day of the event?

We’ll arrive to set up 60-90 minutes on the day of your event. Make sure the setup location is open with a clear path and meets our space and power requirements. Once everything is ready and tested, we begin the fun and start taking some fantastic photos!

How much space do you need for your setup? 

Most of our booths need a 10 x 10-foot space and within 20 feet of a dedicated 110-volt 3-prong power outlet. 

Do you have props?

Yes! We offer 2 options: 

basic props: includes high quality word signs for a minimal yet fun look.

premium props: includes a variety of props like hats, fun glasses, and pvc signs. 

What if I want more time during the event?

We will never leave without saying goodbye! If we are available, we would love to stay longer. We charge an extra hourly rate. 

Do I get high-resolution images after the event?

We will send you a password protected web link to our online gallery to view and download every photo taken in the photo booth at your event. Please save your photos before they're gone!